This Privacy Policy explains how ph11.com collects, uses, stores, shares, and protects your personal information when you use ph11com.co and all associated services. ph11.com is committed to handling your personal data responsibly and in full compliance with the Republic Act No. 10173 — the Philippine Data Privacy Act of 2012 ("DPA") and its Implementing Rules and Regulations.
🛡️ Your privacy at a glance
Six core principles that guide how ph11.com handles every piece of personal information it collects from Filipino players.
⚖️ Your rights under the Philippine DPA
As a data subject under Philippine law, you have enforceable rights over your personal information at ph11.com. Here is what each right means in practice.
This Privacy Policy ("Policy") describes how ph11.com ("ph11.com," "we," "us," "our") collects, processes, stores, and protects personal information relating to users ("you," "your," "Player") of the online gaming platform accessible at ph11com.co and all associated subdomains, mobile applications, and services (collectively, the "Service").
This Policy applies to all personal information processed by ph11.com in connection with your use of the Service, regardless of the device or channel through which you access ph11.com — whether via mobile browser on your Android or iPhone, via the ph11.com application, or via desktop browser.
This Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations ("IRR"), and the applicable issuances and advisory opinions of the National Privacy Commission of the Philippines ("NPC").
ph11.com is the data controller responsible for the personal information collected and processed through the Service. As data controller, ph11.com determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out in compliance with the Philippine Data Privacy Act and this Policy.
ph11.com has designated a Data Protection Officer ("DPO") in accordance with Section 21 of the DPA and its IRR. The DPO is responsible for monitoring ph11.com's compliance with data privacy obligations, advising on data protection impact assessments, and serving as the primary point of contact for data subject inquiries and the NPC. Contact details for the DPO are set out in Section 18 of this Policy.
ph11.com collects the following categories of personal information in connection with the provision of its gaming services:
ph11.com collects personal information through the following means:
ph11.com processes your personal information on one or more of the following legal bases as recognized under the Philippine Data Privacy Act:
| Processing Activity | Legal Basis (Philippine DPA) |
|---|---|
| Account registration and service delivery | Performance of a contract (Section 12(b), DPA) |
| KYC identity and age verification | Legal obligation (Section 12(c), DPA) — PAGCOR requirements and RA 9160 (AML Act) |
| Payment processing and transaction records | Performance of a contract; Legal obligation (AML Act) |
| Fraud detection and security monitoring | Legitimate interests of ph11.com and its players (Section 12(f), DPA) |
| Responsible gaming monitoring and intervention | Legal obligation; Legitimate interests; Vital interests of the data subject |
| Marketing communications and promotional offers | Your consent (Section 12(a), DPA) — subject to opt-out rights per Section 14 |
| Analytics and platform improvement | Legitimate interests of ph11.com (anonymized/aggregated where possible) |
| Compliance with legal proceedings or regulatory requests | Legal obligation; Compliance with a court order |
ph11.com uses the personal information it collects for the following purposes:
ph11.com does not sell, rent, or trade your personal information. ph11.com shares your personal information only in the limited circumstances described below, and only to the extent necessary for the specific purpose involved:
ph11.com shares transaction-specific information with GCash (G-Xchange, Inc.), Maya (Voyager Innovations, Inc.), Philippine banking partners, and payment gateway providers solely to facilitate processing of your deposits and withdrawals. These providers receive only the data necessary to execute the specific transaction and are bound by their own data privacy obligations under Philippine law.
ph11.com may engage third-party KYC verification service providers to perform automated document validation and liveness checks. These providers process your identity documents and selfie data under a data processing agreement with ph11.com and are not permitted to use your data for any purpose other than identity verification on ph11.com's behalf.
ph11.com may disclose personal information to the Philippine National Police (PNP), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), PAGCOR, or other competent Philippine government authorities where required to do so by law, court order, or legitimate regulatory request. ph11.com is legally obligated to report suspicious transactions to the AMLC under the Anti-Money Laundering Act (RA 9160, as amended).
ph11.com may share personal data with affiliated entities and third-party service providers who assist in operating the ph11.com platform — such as cloud hosting providers, customer support platform vendors, and analytics services — under contractual arrangements that require these parties to implement appropriate data security measures and to process data only as instructed by ph11.com.
In the event of a merger, acquisition, or sale of all or a material part of ph11.com's business or assets, personal information may be transferred to the relevant counterparty as part of that transaction, subject to appropriate data protection obligations.
ph11.com's primary data processing infrastructure is located within the Philippines. Where ph11.com uses service providers whose servers are located outside the Philippines — for example, cloud infrastructure providers or KYC technology partners — ph11.com ensures that any transfer of personal data outside the Philippines is subject to adequate contractual safeguards consistent with the requirements of the Philippine Data Privacy Act and NPC advisory opinions on cross-border data transfers.
Before engaging any service provider that would receive Philippine players' personal data outside the Philippines, ph11.com conducts a data protection impact assessment and ensures that the recipient is bound by contractual obligations providing a level of data protection substantially equivalent to that required under Philippine law.
ph11.com retains personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by applicable Philippine law. The following retention periods apply:
When personal information is no longer required to be retained, ph11.com will securely delete or anonymize the data in a manner that makes re-identification impossible. Anonymized and aggregated analytical data may be retained indefinitely as it no longer constitutes personal information.
ph11.com uses cookies and similar tracking technologies on ph11com.co to provide and improve its services. Cookies are small text files stored on your device when you visit ph11.com. They allow ph11.com to recognize your device on return visits, maintain your login session, and analyze how the platform is used.
You can control non-essential cookies through ph11.com's cookie preference settings or through your browser's cookie management settings. Disabling strictly necessary cookies will prevent ph11.com from functioning correctly. For detailed guidance on managing cookies on your specific browser or device, refer to your browser's help documentation.
ph11.com implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
If ph11.com becomes aware that personal information has been collected from a person under 21 years of age, it will take immediate steps to delete that information and close the associated Account. All deposits made by underage players will be returned (minus any casino winnings, which are void) following confirmation of the age violation.
If you believe that ph11.com may have inadvertently collected personal information from a person under 21 — whether yourself or someone else — please contact ph11.com's support team immediately using the contact details in Section 18.
To exercise any of your rights under the Philippine Data Privacy Act as described in this Policy, you may submit a written request to ph11.com's Data Protection Officer using the contact details in Section 18. Your request should clearly identify: (a) the right you are exercising; (b) the personal data to which the request relates; and (c) your full name and registered Account mobile number for identity verification purposes.
ph11.com will acknowledge receipt of your request within 3 business days and will provide a substantive response within 15 business days of receipt. Where the complexity or volume of your request requires additional time, ph11.com will notify you of the extended timeline and the reasons for the extension.
ph11.com will not charge a fee for responding to data subject rights requests unless the request is manifestly unfounded, repetitive, or excessive. In such cases, ph11.com may charge a reasonable administrative fee or decline to act on the request, providing written reasons for its decision.
Identity verification is required before ph11.com processes any data subject rights request to prevent unauthorized disclosure or deletion of another person's personal information. The verification process will be proportionate to the sensitivity of the data involved.
ph11.com may send you marketing communications about promotions, new games, bonus offers, and platform updates where you have consented to receive such communications at registration or through your Account Settings. Consent to marketing is separate from your agreement to ph11.com's Terms & Conditions and is entirely voluntary.
You may withdraw your consent to receive marketing communications at any time by:
Opt-out requests will be processed within 5 business days. Please note that withdrawing consent to marketing does not affect ph11.com's ability to send you transactional communications (such as deposit confirmations, withdrawal updates, and security alerts) — these are necessary for the provision of the Service and cannot be opted out of while your Account remains active.
In the event of a personal data breach that is likely to result in a significant risk to the rights and freedoms of affected players, ph11.com will comply with the breach notification obligations under the Philippine Data Privacy Act and the NPC's applicable circulars. Specifically:
ph11.com maintains an incident response team that is responsible for identifying, containing, assessing, and reporting data breaches. All ph11.com employees with access to personal data receive regular training on breach identification and reporting obligations.
The ph11.com platform may, from time to time, contain references or links to third-party websites, payment platforms, or services. This Privacy Policy applies exclusively to personal information collected and processed by ph11.com in connection with the Service. ph11.com is not responsible for the privacy practices of third-party websites or services, and accessing those services is subject to their own privacy policies.
ph11.com recommends that players review the privacy policies of any third-party service they access in connection with their ph11.com activities — particularly the privacy practices of GCash and Maya when using those platforms to complete transactions.
ph11.com may update this Privacy Policy from time to time to reflect changes in its data processing activities, applicable Philippine law, or NPC guidance. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.
Where changes are material — meaning they meaningfully affect your rights or ph11.com's data processing practices — ph11.com will notify registered players by email or in-platform notification at least 7 days before the changes take effect. Non-material updates (such as typographical corrections or clarifications that do not alter the substance of the Policy) may be made without advance notice.
Your continued use of ph11.com after the effective date of a Policy update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically. The most current version is always available at ph11com.co/privacy-policy.
For all privacy-related inquiries, data subject rights requests, or complaints regarding ph11.com's data processing practices, please contact ph11.com's Data Protection Officer:
ph11.com is built on trust — fair games, fast GCash payouts, and data privacy practices that put Filipino players first. Register in under 2 minutes and experience the difference. 🎊